Domo for Services
You aim to please, but feedback is hitting you from every angle. Domo helps service organizations—from call centers to customer support—deliver better experiences with access to real-time data.
Services management, all in one place.
Domo makes connecting to, analyzing, and making decisions based on your data easier than ever. Check out how Domo does it.
Bring your most important data together in one place.
Prepare and visualize your important customer service data with ease.
Ask questions and take action where your data lives.
Solving the services data dilemma.
Gone are the hours spent logging in and out of systems for simple reports. Domo’s powerful platform delivers data on a silver platter—so you can stop obsessing over numbers and start making customers obsess over you.
Domo connects to any source of services data and brings it all together in one place. That means less time digging for what you need, and more time using it.
Raw data can be hard to sift through. Domo extracts, cleans, and configures your services data just how you need it.
Domo makes it easy to track data instantly with beautiful, dynamic visualizations that update in real-time.
Services teams communicate across multiple channels every day—email, text, group chats, carrier pigeons. Domo lets you collaborate right where the data lives, so nothing gets lost in translation.
A solution for every role.
Leadership
It’s important to manage expectations, but that’s impossible without accurate, timely information. Domo gives you a single version of the truth with all your data in real-time, in one place.
- Increase your net promoter score while reducing support costs
- Measure call center volume over time to staff them efficiently
- Get alerts via email and text when the metrics you care about—like customer retention or CSAT—hit levels you control
Call Centers
Customers have high expectations once they get you on the line. Domo puts everything you need right at your fingertips, so you can have fewer awkward silences and happier hang-ups.
- Reduce call times by syncing all your support systems
- Eliminate the need for customers to bounce between representatives
- See customer satisfaction surveys relative to call volume
Customer Service
Customers need to be helped with a smile, and that’s easier to come by with solid data on your side. With Domo, real-time data and dynamic visualizations help you resolve any issue that comes your way.
- Automate your reporting to reduce time spent on administrative tasks
- Receive real-time updates on customer satisfaction scores
- Never lose track of tickets with progress-tracking visualizations
Product Support
By the time customers request product support, they’re usually frustrated—and delicate de-escalation isn’t enough. Domo helps you harness the power of shared insights so you can deliver product support like a boss.
- Track all support inquiries so you can quantify recurring issues
- Filter within datasets to see support needs by region or time
- Reduce resolution times with real-time, contextual data
"Domo is transparent, unified, real-time data, in the hands of the people who can use it."
"Domo is infinitely valuable to a CEO because it gives employees access to the information that makes them more efficient and more intelligent about the job they're trying to accomplish."
"The benefit is so phenomenal that it’s hard to articulate it in numbers or words, it’s a massive transformational shift for us."
Putting your data to work
Explore the data experiences that trigger better, faster decisions across every team and function.
Visualizations & Dashboards
Create interactive, easy-to-use visualizations that support "Aha!" moments.
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Reporting & Self-Service Analytics
Modernize your reporting with real-time data that everyone can self-serve.
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Business Apps
Build low- or pro-code apps that improve operational processes.
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Embedded Analytics
Securely share data and insights outside your organization.
Domo.AI
Deliver actionable data experiences that scale with an AI framework you can trust.
