Get the help you need

Domo has a variety of support packages available to meet your company’s needs. The packages are outlined here. Paid plans have dedicated support phone numbers. Please reach out to your authorized Domo contact if you don’t know how to access support for your account.

Daily alert summaries include information about alerts for which you have opted to receive daily notifications, as well as updates about cards added as Favorites. You can turn off summaries for both of these in the Manage Notifications & Alerts screen. Read more here.

When an Enhancement Request is created, it is entered into a backlog of items for our dev team until it is chosen to be worked on for inclusion in an update. Read more here.

Click here for answers to frequently asked questions about Beast Mode.

We have both the ISO/IEC 27001 and ISO/IEC 27018 certificates for information security management. See the press release for more information.

You can upload on-premise data using Workbench. Click here for answers to some commonly asked Workbench questions.

This is usually because the data has not actually changed—no update has occurred. Therefore, the DataSets do not show as updated.

Click here for answers to frequently asked questions about building Cards in Domo.

Our public user API doesn’t yet contain the attributes needed yet to build out the hierarchy, but we do have a utility we’ve used for many customers that could get you what you need. In order to make this work, we need a DataSet that has the mapping of manager to employee. Read more here.

Click here for answers to commonly asked questions about sharing your Domo content.

Domo add-ins allow users to integrate Domo's data and visualizations directly into their documents. This enables users to work with Domo content without leaving their familiar environment or documents, saving time and streamlining workflows. Click here to know more.