How a UnitedHealth Group technology unit built better customer experiences

Iris Johnson is the Customer Success Manager and Major for one of the UHG Domo instances.

She is experienced working in Quality Assurance, which involved establishing program processes, training on those processes, process improvement and auditing against processes. Currently, she is implementing governance in the Optum Care Domo instance which includes user licensing, group management, audits, etc.

She is a graduate of three universities, receiving her final degree from the University of Michigan, in Organizational Development. Her passions at work include team development, communication / customer success, training, assessment, planning, and continuous process improvement. Her motto when working with individuals, “is that the past was practice”. We can all learn from it and our mistakes to make tomorrow better.

Beyond the workday, Iris enjoys photography, sewing, and quilting. Her ongoing volunteer projects involve serving at the local hospice and participation in the Social Justice Sewing Project; both helping people work through the pain of losing someone they love.

Her hope for the future of Domo at UHG/Optum Care, is to have the instances work more closely together and have the best practices be repeatable for all users. This can best be accomplished with communication, the implementation of governance, and automation of some processes.

Jacob Peterson has spent his entire career in business intelligence (BI) and analytics. He has a passion for solving unique business problems in a way that provides value and makes data work for his customers. Jacob has been a Customer Success Manager at Domo for the last three years working with Strategic, Enterprise customers across the globe. Prior to coming to Domo, Jacob spent four years at UnitedHealth Group (UHG) in Optum, UHG’s Healthcare Services branch of the enterprise. During his time at Optum, he wore several hats ranging from Finance and Workforce Planning to Portfolio Management but the throughline was data analytics. Jacob holds a Bachelor’s Degree in Economics and Hispanic Studies from Saint John’s University and currently resides in Minneapolis, MN.