How Consumers Credit Union Saves Hundreds of Hours with Automated Call Scoring

Consumers Credit Union (CCU) has over $2.8 billion in assets and serves more than 188,000 members—one of the largest credit unions in Illinois. With a growing number of members, CCU needed to replace their manually intensive call review process that scores over 20,000 calls per month. With Domo, CCU has an in-depth, highly automated solution that has been able to eliminate hundreds of hours of labor while simultaneously improving data insight and follow-up.

With Domo, all CCU’s calls are now scored automatically, and teams receive automated alerts for any auto-failed calls. With follow-up tracking now taking a fraction of the time — two to three minutes per review instead of 20 — CCU significantly reduces administrative work. Team members can now spend time on strategic efforts, contributing to more positive and efficient feedback loops.

In this session you’ll learn:

• How CCU has been able to drive, encourage, and monitor behaviors using Domo visualizations.
• The value they get from Domo’s task app in automating positive opportunity feedback loops.
• How they’ve used Domo to empower business users to build upon success.