DHL ordered a week’s worth of data collection in an instant. Domo delivered.
DHL Global Forwarding’s Temperature Management Solutions group provides temperature-controlled logistics for the pharmaceutical and biotech industries. Temperature is critical in shipping because certain pharmaceutical and biological goods can lose their efficacy if they do not stay within the required temperature range. This can have devastating consequences for someone who is relying on that medicine.
Industry
Manufacturing
Other
Departments using Domo
Operations
The challenge. Reporting Delays | Unactionable Data
"We collect ambient temperature data throughout the package logistics process, and we store that data in a database. Before Domo, it would take a week to get the data, clean it up, put it into an Excel file, create a pivot table and supply that information to our team. We saw a clear need for a business analytics tool that could take the data and translate it into actionable information."
The results.
Ability to manipulate data.
"With Domo, we are able to combine data however we want to. We pull all of our data into Domo, and we can manipulate it as we need to. It’s almost inconceivable how much more we can do with Domo than what we could do before."
Actionable information.
"With Domo, we’re able to visualize and derive actions on data that we didn’t have a grasp on before."
Visualization
"My favorite thing about Domo is the visualization. It is really intuitive. It provides a snapshot of what I need to know, not only from a high-level but from a detailed level as well."
Troubleshooting issues.
"With Domo we’re able to pinpoint issues that we previously couldn’t see. For example, a certain product, on a certain lane, at a certain station is experiencing an issue repeatedly. In Domo, we can create a heat map and identify the specific issue. That kind of clarity wasn’t readily available to us at a glance before."
Better customer engagement.
"Domo allows us to give our customers reports and insight into their shipments that they didn’t have up until now. Our employees are able to see more clearly the story behind the data and they can articulate that to customers."
