Workforce Optimization App

RXA’s Workforce Optimization (WFO) is unlike any other labor and staffing optimization tool on the market. It unites all relevant data from public sources, contact centers, back-office, weather, and throughout the enterprise under one, integrated platform to enable RXA’s proprietary AI models to predict the optimal staffing and scheduling for your team. In addition, RXA’s WFO enables the ability to analyze data, predict volume of future transitions, calculate the time needed to complete future tasks, generate schedule, and deploy skilled team members all with the goals of providing your customers with the best experience while reducing your labor costs.



Business questions answered by this app:

• How can I optimize staffing to reduce labor costs?

• How can I optimize my workforce to improve customer experiences?

• How can I optimize my workforce to increase net income?



The following metrics are included: • Proprietary metrics designed to identify workforce optimization solutions for any business • Customized solutions engineered from predictive models specific to your business